Diponegoro University won the title of Best Legal Entity State University in the Public Service Complaint Manager (Pengelola Pengaduan Pelayanan Publik / LAPOR) category at Higher Education Public Relations Award (Anugerah Humas Dikti) 2020 held by Directorate General of Higher Education (Ditjen Dikti) of Ministry of Education and Culture of Republic of Indonesia on Wednesday night (23/12). The award is given virtually by Director General of Higher Education, Prof. Ir. Nizam, Ph.D.
LAPOR! is an effort to integrate the public service complaint management system in one door. The goal is to provide one door complaint channel nationally. Therefore, the Government of Indonesia established National Public Service Complaint Management System (Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional / SP4N) – People’s Online Aspiration and Complaints Service (LAPOR!) as services to receive all aspirations and complaints of Indonesian residents through several complaint channels through website www.lapor.go.id, SMS 1708 (Telkomsel, Indosat, Tri), Twitter @ lapor1708 and mobile applications (Android and iOS). Until now, SP4N-LAPOR! has been connected with 34 Ministries, 96 Institutions, and 493 local governments in Indonesia.
In Higher Education Public Relations Award 2020 last night, it was announced that Public Service Complaint Manager Category (LAPOR), namely the Best Legal Entity State University won by Diponegoro University, the Best LLDikti is LLDikti Region V, the Best PTN-Satker namely Trunojoyo Madura University and the Best PTN-BLU won by University of Lampung.
Diponegoro University Rector, Prof. Dr. Yos Johan Utama, SH., M.Hum. expressed his gratitude for the award given by Higher Education as the Best Legal Entity State University in the management of LAPOR public service complaint. Prof. Yos advised, “Continue to maintain solid collaboration with all lines and units to facilitate access of available informations and to handle complaints fastly. These efforts are to improve the quality of services for the community”.
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